The central console for managing project details sales and opportunity pipeline is also praised. Disadvantages Some reviewers find the prices to be on the high side. Also according to some Salesforce's customer support and technical support could be improved so that downtime and system errors are resolved more quickly. How much does Salesforce Service Cloud cost Salesforce Service Cloud is available in four editions Salesforce Essentials Lightning Professional Lightning Enterprise and Lightning Unlimited. The cheapest version Salesforce Essentials costs € per user and month for up to people. Video tutorial for Salesforce Service Cloud .
TeamSupport BB customer support and helpdesk software team support logo Referral Likelihood . Feature Rating . Reviews . TeamSupport BB customer service and helpdesk software provides Specific Database ticket management collaboration reporting and analytics features. The tool makes it possible to communicate with customers on different channels chat e-mail telephone social media to keep an eye on customer information and to create and organize tickets. Customer issues can be tracked by product and similar tickets can be grouped to identify product or service issues.
The analytics capabilities provide real-time customer insights. Internal chat allows team members to collaborate and send customers quick replies. Advantages The user-friendly interface is praised in the user reviews . The customization and integration options are also highlighted positively. Disadvantages Some users mention that the software occasionally becomes slow when saving tickets searching data or generating reports. According to user suggestions TeamSupport could improve customization and signature options in the mobile app. How much does TeamSupport cost .